REFUND POLICY

REFUND POLICY

LabourMarket.pro

At LabourMarket.pro, we are committed to providing professional recruitment, immigration consultancy, work permit processing, and relocation support services. We understand that circumstances may arise requiring a refund request. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Principle

The fees paid by clients cover professional services, administrative work, document reviews, consultations, application preparation, employer coordination, and other processing activities carried out on the client’s behalf.

As many services involve immediate administrative costs and third-party expenses, not all payments are refundable.

2. Eligible Refund Situations

A refund of up to seventy percent (70%) of the total service fee paid may be considered where:

1. Official Visa Refusal

The client’s visa or work permit application is officially refused by the relevant embassy, consulate, or immigration authority despite the client having complied with all requirements.

1. Employer Cancellation

A confirmed job offer or recruitment process is cancelled directly by the employer after the client has fulfilled all required obligations.

1. Immigration Authority Cancellation

An application is cancelled by an immigration authority due to policy changes, quota restrictions, or circumstances beyond the client’s control.

Refund approvals are subject to management review and verification of supporting documentation.

3. Deductions from Refunds
4. Approved refunds may be reduced by:

• Administrative charges
• Application processing costs
• Document preparation expenses
• Government filing fees
• Embassy fees
• Work permit fees
• Medical examination costs
• Translation or certification costs
• Third-party service charges already incurred

The exact refund amount shall be determined after deducting expenses already incurred on the client’s behalf.

4. Non-Refundable Circumstances
5. No refund shall be granted where:

1. Voluntary Withdrawal

The client decides to withdraw from the process after registration, consultation, or commencement of services.

1. Failure to Provide Required Documents

The client fails to submit required documentation within the stipulated timeline.

1. False Information

The client provides false, misleading, incomplete, forged, or fraudulent information or documentation.

1. Non-Compliance

The client fails to attend interviews, embassy appointments, biometric appointments, or other mandatory procedures without a valid reason.

1. Immigration Violations

The client violates immigration regulations, embassy requirements, employment regulations, or applicable laws.

1. Change of Personal Decision

The client changes their mind regarding relocation, employment, immigration plans, or travel after services have commenced.

5. Refund Request Procedure

To request a refund, the client must:

1. Submit a written refund request to the Company.
2. Provide supporting documents where applicable.
3. Include proof of payment and application reference details.

Refund requests must be submitted within thirty (30) days of the event giving rise to the refund claim.

6. Refund Processing Timeline

Approved refunds shall be processed within fourteen (14) to thirty (30) business days following approval.

Processing times may vary depending on banking institutions and payment channels.

7. Registration Fees

Registration fees, consultation fees, profile creation fees, assessment fees, and administrative charges are strictly non-refundable once services have commenced.

8. Final Decision

All refund determinations shall be made by Labour Market Consult Limited following a review of the client’s case, supporting documents, and services rendered.

The Company’s decision regarding refund eligibility shall be final, subject to applicable laws.

9. Contact Information

For refund inquiries, please contact:

Email: support@labourmarket.pro

Phone: 08181120924

Address: 4, Paul Ekpeowo Street, Nwaniba Uyo.

By engaging our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.